Frequently asked questions

What is the delivery time for my order?

We ship orders from 3 to 10 days after payment, (15 for portugueses islands) the contractual delivery period ranges from 7 to 21 working days (26 for portugueses islands), as the products are ordered from our supplier who is in another country in the European Union. There is a possibility that the order will arrive before 7 working days. Please note that business days do not count weekends and holidays. All products are shipped with insurance against loss and free internet tracking, delivery of your product is 100% guaranteed. If your order does not arrive within the deadline, we will refund your money or give you some options for you to choose the best one for you. It is very difficult to be late, but this can happen with any order. Even if the product says “In stock”, this does not mean that we have prompt delivery, if any product is ready for delivery, it will have a visible and highlighted notice. We do not deliver to PO Boxes.

Are all products sold here new and original?

All our products are original and have guaranteed origin. We do not sell any item, from any brand, that is not absolutely legitimate. The products have their warranties assured by the largest manufacturers, distributors and importers in Europe.

Exchanges and returns

You have 15 (fifteen) consecutive days, counting from the delivery of your purchase, to comment on the withdrawal or defect. We accept the withdrawal of the purchase of the product when there is no violation of the product packaging seal or any indication of use. The refund process for withdrawal of purchase will only be initiated after receiving the product at our distribution center and checking it in perfect condition. If there are no signs of use, we will arrange for a refund of the amount paid for it (shipping costs are not refundable), in case of cancellation of the purchase with your credit card operator or voucher for exchange for another product, in this case, a period of Product replacement can occur within 30 days

What is the value of Shipping costs?

A fixed fee of €5.90 for mainland Portugal and €7.90 for the islands.

Are there any customs fees to pay?

No, orders to mainland Portugal are shipped from our warehouses in Europe and orders to islands are shipped from mainland Portugal.